TERMS & CONDITIONS

Last updated: 26 February 2026

1. About us

These Terms & Conditions (“Terms”) govern:

your use of our website; and
the supply of security and related services by Privat Security.

Company Name: Privat LTD

Company Number: 13876876

Registered Office: Suite 2, Ormond House, 26/27 Boswell Street, London WC1N 3JZ

Email: enquiries@privatsecurity.co.uk

Website: www.privatsecurity.co.uk

Definitions

“We/Us/Our” means Privat LTD trading as Privat Security (“Privat Security”).
“You/Client” means the person or organisation purchasing or receiving Services.
“Services” means close protection/executive protection and related security services, risk advisory, security drivers, advance work, logistics support, coordination, and any agreed ancillary services.
“Principal” means the protected person(s).
“Assignment” means the engagement/operation described in our proposal, itinerary, statement of work, or booking confirmation.
“Team Leader” means the operative assigned as lead for the Assignment.
“Confidential Information” has the meaning in section 18.

If there is any inconsistency between these Terms and a signed written agreement (for example an Engagement Letter, Service Agreement, or Statement of Work), the signed agreement prevails.

PART A — WEBSITE TERMS OF USE

2. Acceptance of website terms

By accessing or using our website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our website.

3. Website availability and accuracy

We may update or change our website at any time. While we aim to keep information accurate and up to date, we do not guarantee that content is complete, error-free, or current. Website content is provided for general information and does not constitute professional advice.

4. Intellectual property

All intellectual property rights in our website and its content (including text, logos, graphics, design, photographs, videos, downloadable materials, and the “look and feel”) are owned by us or our licensors.

You may view and print pages for your personal, non-commercial use only. You must not:

copy, republish, distribute, sell, rent, sublicense, or commercially exploit any website content;
modify, reverse engineer, or create derivative works from any website content;
use our trademarks without our prior written consent.

5. Prohibited use / acceptable use

You must not use our website:

in any way that breaches applicable law or regulation;
to transmit or procure the sending of unsolicited marketing/spam;
to knowingly introduce viruses, trojans, worms, keystroke loggers, spyware, or other malicious material;
to attempt unauthorised access to our website, servers, or any connected database;
to interfere with, damage, disable, or impair the website.

6. No scraping, data mining, or automated access

You must not conduct any systematic or automated data collection activities on or in relation to our website without our express written consent, including:

scraping, crawling, data mining, data extraction, data harvesting;
mirroring any material;
using bots or automation to access or copy content.

7. AI / machine learning restriction

You must not use, reproduce, download, compile, or otherwise make available any part of our website content (including text, images, or structure) for the purpose of developing, training, fine-tuning, or operating artificial intelligence or machine learning systems, without our prior written consent.

8. User generated content

If you submit any content to us via our website (for example enquiry information, uploads, messages), you grant us a non-exclusive licence to use it to respond to your enquiry and provide Services, subject to our Privacy Policy. You confirm that you have the rights to submit that content.

9. Links to third-party websites

Our website may contain links to third-party websites. We do not control those sites and are not responsible for their content, policies, or availability.

10. Website limitation of liability

To the maximum extent permitted by law, we exclude all implied warranties relating to the website. We are not liable for any loss or damage arising from your use of (or inability to use) our website, except where such liability cannot be excluded by law.

PART B — SECURITY SERVICES TERMS

11. Scope and nature of Services

11.1 We will provide the Services with reasonable care and skill, in accordance with the agreed scope for the Assignment.

11.2 No guarantee of outcome: You acknowledge that security and close protection services are risk-mitigation services, not a guarantee of safety. No security provider can eliminate all risk, prevent all incidents, or guarantee a specific outcome.

11.3 We do not provide legal advice, medical services, or law enforcement services. We may coordinate with third parties (for example medical providers, venues, chauffeurs) where appropriate.

11.4 Any timelines, staffing estimates, or operational approaches we provide are indicative unless expressly agreed in writing.

12. Proposals, booking, and contract formation

12.1 A booking may be confirmed verbally or in writing (including email or message) once scope, dates, location(s), and fees are agreed.

12.2 We may require a signed Engagement Letter/Service Agreement and/or proof of identity/authorisation prior to deployment.

12.3 We reserve the right to decline an engagement at our discretion, including where:

we cannot safely or legally deliver Services;
adequate information is not provided;
payment requirements are not met; or
the engagement presents unacceptable risk.

13. Fees, deposits, and payment

13.1 Fees are as set out in our quotation, proposal, or invoice unless varied in writing.

13.2 Deposit: A non-refundable booking deposit of 50% of the total service fee is required at the time of booking in order to reserve personnel, operational planning resources, and availability.

13.3 Balance: The remaining 50% balance shall be due upon completion of the Services, unless otherwise agreed in writing.

13.4 Payment shall be made via bank transfer unless we agree another method in writing.

13.5 Failure to make payment when due may result in suspension or withdrawal of Services. We may charge statutory interest and recovery costs where applicable (Late Payment of Commercial Debts (Interest) Act 1998 for B2B engagements).

14. Expenses, travel time, and third-party costs

14.1 Unless expressly included, you are responsible for reasonable and pre-agreed expenses, including (as applicable):

travel (air/rail/vehicle), accommodation, meals/per diems;
visas/work permits;
parking, tolls, congestion/ULEZ charges;
specialist equipment;
venue access fees;
local security support;
interpreters.

14.2 Travel time, standby time, and mandatory rest periods may be chargeable where stated in your proposal or Engagement Letter.

14.3 Third-party suppliers are not under our direct control. We may coordinate them but are not responsible for their acts/omissions unless we have been negligent in selecting them.

15. Operational discretion and authority

15.1 Operational authority: You acknowledge that real-time operational decisions affecting safety are for the Team Leader and assigned security team. This may include route changes, schedule changes, access restrictions, or moving the Principal away from an environment.

15.2 Instructions: We will consider your preferences and objectives, but we are not required to follow instructions that, in our professional judgement, create unacceptable risk, breach law/regulation, or conflict with our duty of care.

15.3 Dynamic deployment: We may change personnel, resourcing levels, protective posture, equipment, and method of delivery where reasonably necessary for safety, legality, or operational effectiveness.

16. Client responsibilities (information, conduct, cooperation)

You agree to:

16.1 provide accurate and timely information (itinerary, locations, relevant guest lists where appropriate, known risks, threat messages, hostile individuals, restraining orders where relevant, and any safety-relevant considerations for planning);

16.2 promptly notify us of changes to itinerary, venues, travel, staffing, or risk profile;

16.3 ensure suitable access, cooperation, and (where needed) permissions for our team to perform Services;

16.4 follow reasonable safety instructions given by the Team Leader;

16.5 not request illegal activity or actions contrary to professional standards;

16.6 ensure the Principal does not engage in behaviour that unreasonably increases risk (including publishing live location/movements, provoking confrontation, or refusing essential safety measures).

If you fail to comply, we may suspend or withdraw Services without liability (see section 22).

17. Risk acknowledgement

17.1 You acknowledge that:

threats may be unknown, fast-moving, or outside anyone’s control;
third-party criminal acts, crowd dynamics, travel disruptions, and emergencies can occur;
our Services reduce risk but cannot eliminate it.

17.2 You confirm you have considered these limitations when engaging us.

18. Confidentiality and discretion

18.1 Confidential Information includes (without limitation): the identity of the Client/Principal, addresses, itineraries, security measures, vulnerabilities, incidents, communications, and any information that is private by nature.

18.2 We will keep Confidential Information strictly confidential and use it only for providing Services, except where disclosure is required by law/regulator, necessary to protect life/safety, or required for insurance/legal purposes.

18.3 You agree not to:

record or photograph our operatives or vehicles for publication;
publish or disclose security arrangements;
post real-time location/movements that could compromise safety.

18.4 Marketing/case studies: We will not use your name, likeness, or identifiable details without your prior written consent.

19. Data protection

We will process personal data in accordance with our Privacy Policy and applicable data protection law (UK GDPR and the Data Protection Act 2018). Where we process special category data (for example health-related safety considerations), we do so only where necessary for safety planning and as permitted by law.

PART C — COMMERCIAL TERMS, CANCELLATIONS AND LEGAL PROVISIONS

20. Cooling-off rights (Consumers)

20.1 If you are contracting as a consumer (an individual acting outside your trade/business), and the contract is made at a distance or off-premises, you may have a legal right to cancel within 14 days from the day after the contract is formed.

20.2 Services within the 14-day period: If you request that Services begin within the 14-day cooling-off period, you agree that:

if you cancel after Services have started, you must pay for the Services supplied up to cancellation (a proportionate amount); and
if Services are fully performed within the 14-day period at your request, you may lose the right to cancel.

20.3 Cooling-off rights do not apply to B2B contracts (where you are acting for business purposes).

How to Cancel

To cancel a booking or exercise applicable cancellation rights, you must notify us in writing by email:

enquiries@privatsecurity.co.uk

Your cancellation request must include:

your full name or company name;
booking reference (if available);
scheduled service date(s); and
a clear statement that you wish to cancel the booking.

Cancellation becomes effective only once received and acknowledged by Privat Security.

21. Cancellation and rescheduling

21.1 Cancellation must be confirmed in writing by email to enquiries@privatsecurity.co.uk.

21.2 Where the Client cancels an Assignment:

the booking deposit is non-refundable in all circumstances, as it secures operational planning, personnel allocation, and reserved availability;
cancellation within 7 days of the scheduled commencement of Services results in liability for 50% of the total service fee;
cancellation within 48 hours of the scheduled commencement of Services results in liability for 100% of the total service fee.

21.3 These charges represent a genuine and reasonable reflection of losses incurred, including preparation time, operational planning, deployment commitments, and opportunity loss.

21.4 Any rescheduling of Services is at Privat Security’s discretion and subject to personnel availability and operational feasibility. Additional costs may apply.

22. Suspension or withdrawal of Services

We may suspend or withdraw Services (with immediate effect if necessary) where:

payment terms are not met;
the Client/Principal breaches these Terms or materially changes risk without disclosure;
we reasonably assess that the Assignment cannot be delivered safely or legally;
our personnel are threatened, harassed, or placed in unreasonable danger;
the Client requests illegal or professionally improper actions.

Where withdrawal occurs due to your breach or conduct, you remain responsible for fees and costs incurred up to withdrawal (and, where applicable, cancellation charges).

23. Force majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control, including (without limitation): acts of terrorism, war, civil disorder, strikes, extreme weather, pandemics, government restrictions, border closures, transport disruption, venue closures, or emergency services directions.

Where feasible, we will work with you to adjust delivery. You remain responsible for work performed and non-recoverable costs incurred.

24. Insurance

24.1 We maintain insurance appropriate to our business, subject to policy terms and conditions.

24.2 Evidence of insurance may be provided on request subject to confidentiality and redaction of sensitive information.

25. Limitation of liability (Services)

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot be limited or excluded under law.

Subject to the above:

25.1 We are not liable for:

indirect, consequential, or special losses;
loss of profit, revenue, business, contracts, opportunity;
loss of goodwill or reputation;
loss of data or information;

arising out of or in connection with the Services.

25.2 Cap on liability: To the maximum extent permitted by law, Privat Security’s total aggregate liability arising out of or in connection with the Services (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the greater of:

(a) the total fees paid or payable for the relevant Assignment; or

(b) £1,000,000 (one million pounds sterling),

or such higher amount as may be covered under Privat Security’s applicable insurance policies at the time of the claim.

25.3 We are not liable for loss arising from:

acts/omissions of third parties (including venues, airlines, hotels, local providers), except to the extent caused by our negligence;
the Client’s failure to provide accurate information or follow safety instructions;
circumstances beyond our reasonable control (force majeure).

26. Indemnity (Client responsibility for breach)

26.1 Where you are contracting in the course of business (B2B), you will indemnify us for reasonable losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

your breach of these Terms;
unlawful instructions or misuse of our Services;
inaccurate, misleading, or withheld information that materially affects risk or delivery;
claims brought by third parties arising from your acts/omissions.

26.2 Where you are a consumer, nothing in these Terms requires you to indemnify us to the extent that doing so would be unfair or unenforceable under applicable consumer law.

27. Intellectual property (deliverables)

Any risk assessments, security plans, route methodologies, documents, and materials created by us remain our intellectual property unless otherwise agreed. You may use deliverables internally for the purpose they were supplied, but must not share them publicly or with third parties without our written consent.

28. Complaints and disputes

28.1 If you wish to raise a complaint regarding our Services, please contact us at enquiries@privatsecurity.co.uk.

28.2 We aim to acknowledge complaints within 24 hours during normal business operations and will investigate and respond within a reasonable timeframe depending on operational circumstances.

28.3 Nothing in this section prevents either party from pursuing legal remedies where necessary, including urgent relief where confidentiality or safety is at risk.

29. Variation of Terms

We may revise these Terms from time to time by publishing an updated version on our website. Updated Terms apply to new bookings from the publication date. Existing Assignments remain governed by the Terms in force at booking, unless otherwise agreed in writing.

30. Assignment and subcontracting

We may subcontract elements of the Services (for example local security support) where appropriate. We remain responsible for our own contractual obligations, subject to these Terms. You may not transfer your rights under these Terms without our written consent.

31. Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.

32. Third party rights

No person other than the parties has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

33. Entire agreement

These Terms and any Engagement Letter/Service Agreement constitute the entire agreement between the parties regarding the Services and supersede prior discussions.

34. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the Services.