Terms & Conditions

Privat Security Booking and Cancellation Policy

 

By confirming a service with Privat Security, either verbally or in writing, you agree to the terms and conditions outlined below. 

 

Cancellation Policy

 

1. Cancellation within 7 days of the scheduled service: You will be liable for 50% of the total service fee.

 

2. Cancellation within 48 hours of the scheduled service: You will be liable for 100% of the total service fee.

 

Please note that any fees charged are to cover the preparation, allocation of resources, and opportunity loss associated with cancellations.

 

Consumer Contracts Regulations (Cooling-off Period)

 

If you are contracting with us as an individual (not a business), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to a 14-day "cooling-off" period in which you can cancel without penalty, provided the service has not yet commenced.

 

However, if you request services to be provided within the 14-day cooling-off period, by confirming the booking you agree to waive your right to this period, and our cancellation fees will apply as per the terms above.

 

Booking Confirmation and Payment

 

Upon booking, an agreement outlining these terms will be sent to you for approval. By agreeing to the booking, you agree to:

 

- Pay 50% of the total service fee at the time of booking.

 

- Pay the remaining 50% upon completion of the service.

 

Payment is to be made via bank transfer, and an invoice will be provided for both payments.

 

Fairness and Transparency

 

Our cancellation fees reflect the legitimate costs and losses incurred by Privat Security due to last-minute cancellations, such as:

 

- Preparation time and operational planning.

 

- Allocation of close protection operatives and resources.

 

- Opportunity loss for other clients.

 

We aim to keep these terms fair and transparent for all parties.

 

Jurisdiction and Governing Law

 

This agreement and any disputes arising from it will be governed by and construed in accordance with English law. The courts of England and Wales will have exclusive jurisdiction in any disputes related to this agreement.

 

By confirming your booking with Privat Security, you acknowledge that you have read, understood, and agree to these terms.

​

​